Shipping cost is included with all product orders. Club BizsSmart Products are available in the United States and International. Our orders process within 24-48 hours from the time you place your order. We partner with USPS for our shipping and the average shipping time is 5-7 business days for the U.S. The time will vary based on your location. Club BizsSmart is not responsible for the lost or stolen product items. When the carrier indicate that the products have been delivered, Club BizsSmart consider the order complete. Once your products are shipped, you will receive an email from the Stamps.com with the tracking number. If you need more information, contact support@clubbizssmart.com.